91福利社

Office Procedures — ADMS 1020

1. Course Description
   • Credits: 4.00
   • Lecture Hours/Week: 4.00
   • Lab Hours/Week: 0.00
   • OJT Hours/Week: 0
   • Prerequisites: None
   • Corequisites: None
   • MnTC Goals: None
   This course covers the areas that develop skills in understanding and performing typical office tasks. Topics include communication, the changing workplace, handling mail, file management, understanding cultural diversity, customer service, and workplace etiquette.
2. Course Effective Dates: 7/1/16 – Present
3. Outline of Major Content Areas
   As noted on course syllabus
4. Learning Outcomes
   1. Describe the changing office environment.
   2. Develop an awareness and understanding of a culturally diverse workforce.
   3. Identify office health, safety, and ethical issues.
   4. Define and utilize workplace communications: oral, written, verbal and non-verbal.
   5. Use effective time management techniques.
   6. Create and manage file management systems.
   7. Recognize and understand the role of customer service in the workplace (internal and external customers).
5. Minnesota Transfer Curriculum Goal Area(s) and Competencies
   
6. Learner Outcomes Assessment
   As noted on course syllabus
7. Special Information
   None noted